Generally, the rent and management fees collection services provided by our Group to our customers include (i) collection of rents, rates or other charges for public estates; (ii) collection of management fees for private estates; (iii) payment of disbursements and expenses of the estates; (iv) recording and maintaining the account of our customers; and (v) preparation of annual budgets.
Our Group is responsible for collection of monthly payment of all rents, rates or other charges payable by the tenants or licensees of the public estates on behalf of the Housing Authority and the property management fees payable by the landlords on behalf of our customers in private sector. In addition to the collection of rents, rates, other charges or management fees on behalf of our customers, we also assist our customers in carrying out follow-up actions for arrears of rents, rates, other charges or management fees.
If any amount is unpaid after the due date, we will remind the defaulting tenant, licensee or landlord to pay the outstanding sum. If the outstanding sum continue to be in default, we will make recommendations on the appropriate further actions to our customers. Our accounts staff are in charge of the accounting and finance services and record and maintain the account of our customers.
In addition, we prepare for the Housing Authority daily income report recording money received and banked during the day, a money income report and a monthly rent reconciliation statement which summarises the rent collection status. Moreover, we are responsible for finance and budgetary control of both public and private estates by drawing up annual budget of the estates with estimated operating expenses for the upcoming financial year.